Refund policy

Return Period
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To qualify for a return:

• The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.
• This policy does not apply to samples.

To initiate a return, contact us at pstwholesalestore@gmail.com. Returns must be sent to the address provided once your return is approved. Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions / Non-Returnable Items
The following items cannot be returned:

• Products purchased via third-party suppliers or pop-up stands.
• Perishable goods (e.g., coals, bowls).
• Custom or personalized items.
• Damaged items after delivery.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

For questions about specific items, contact us at pstwholesalestore@gmail.com

Exchanges
To exchange an item, return the original item following the return process, and once approved, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.

• Approved refunds will be issued to your original payment method within 10 business days, minus a 30% restocking fee and shipping costs.
• Store credit is available immediately upon approval, minus a 10% restocking fee.

Please note that bank or credit card processing may take additional time. If more than 15 business days have passed since your return was approved, contact us at pstwholesalestore@gmail.com.